Draft the right follow-up to a customer's NPS score and comment
Customer: [name]. NPS score given: [0-10]. Their comment: [paste comment, if any].
Draft a follow-up response:
1. Classify them as promoter, passive, or detractor and adjust tone accordingly
2. For detractors: an empathetic response that seeks to understand and offers to fix
3. For promoters: a response that invites a referral, review, or case study
4. An internal note flagging any risk or opportunity this response reveals
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